Nigerians are mounting a resolute challenge to the contentious 50% increase in call and data tariffs, with telecom subscribers and advocacy groups escalating the matter to the courts following unsuccessful attempts to engage the Nigerian Communications Commission.
The National Association of Telecommunications Subscribers declared its intention to initiate legal proceedings against the telecom regulator on Wednesday, citing the NCC’s failure to address its demand for a reduction of the tariff hike to a more acceptable 10%.
Announced last week Monday, the tariff hike—marking the first adjustment in over a decade—has ignited widespread concerns from critics like the Socio-Economic Rights and Accountability Project and the Nigeria Labour Congress.
These groups, including NATCOMS, contend that the increase exacerbates already challenging economic conditions, disproportionately affecting low-income households and small businesses struggling to navigate rising inflation and a volatile economic climate.
The subscriber group, which represents 157 million Nigerians who rely on affordable telecom services, on Friday initiated talks via correspondence, requesting the NCC reconsider its stands within three working days. The regulator failed to do so.
NATCOMS President, Adeolu Ogunbanjo, who spoke to The PUNCH on Tuesday, revealed the NCC’s inaction to respond to its request, which has left consumers increasingly disillusioned by the rising cost of telecom services.
Ogunbanjo stated, “We gave them until the end of the day (Tuesday) to respond. Since we have not received any response, we are moving forward with the court process starting tomorrow (Wednesday).
CEO Balsingh noted that the development underscores the regulator’s commitment to fostering sustainability and enhancing investment in the telecommunications industry for superior service delivery.
“The tariff adjustment reflects a balanced approach to ensuring the sustainability of the telecom sector while safeguarding the interests of consumers.
“The price increase, which was highly needed for the survival and continued growth of the industry, will enable us to continue investing in network infrastructure, expanding coverage, and delivering improved products and services that meet the evolving needs of our customers,” he said in a statement.
The operator said it remains committed to its mission of bridging the digital divide by offering reliable and affordable telecommunications services.
With Nigeria’s vibrant economy and dynamic population, the company believes the decision by NCC creates an environment conducive to innovation and growth, benefiting consumers and the industry alike.
“We are confident that this development will pave the way for even greater advancements in telecommunications services across the country,” added Balsingh. “Our focus remains on providing exceptional customer satisfaction while contributing to the long-term sustainability of the industry.”
