The Nigerian Civil Aviation Authority (NCAA) has taken enforcement action against five airlines, including two international and three domestic carriers, for breaching Part 19 of NCAA regulations. The violations include failure to issue refunds within the required time frame, non-compliance with NCAA directives, issues with luggage such as mishandling, missing, and short-landed baggage, as well…
According to the NCAA’s Director of Public Affairs and Consumer Protection, Michael Achimugu ticket refund compliance is crucial to the agency’s consumer protection plan. Achimugu said the move is in adherence to Part 19 of the NCAA Regulations of 2023. “Going forward, AIRLINES THAT FAIL TO PAY REFUNDS WITHIN THE TIMEFRAME STIPULATED BY THE NCAA…
The Nigeria Civil Aviation Authority is encouraging aviation passengers to be more informed about their challenges while travelling via airports. NCAA Head of Consumer Protection, Michael Achimugu, made this call on Saturday during a road walk in Port Harcourt the Rivers state capital. He noted that this is the heavy travel season and a lot…
