The Nigerian Communications Commission (NCC) has reported a sharp decline in consumer complaints in the telecommunications sector, saying service delivery has improved significantly following recent regulatory reforms. According to the Commission, complaints from telecom users dropped by more than 80 per cent, reflecting notable improvements in network quality and customer experience across the country. The…
The Nigerian Communications Commission (NCC) has directed Mobile Network Operators (MNOs) to compensate subscribers for poor service delivery, signaling a shift from traditional fines to direct consumer restitution. In a statement issued by its Head of Public Affairs, Nnenna Ukoha, the commission said the directive targets operators whose network performance falls below established standards in…
The Nigerian Communications Commission (NCC) has launched a review of the National Telecommunications Policy (NTP) 2000, nearly three decades after its approval, to reflect rapid technological changes and evolving market realities. The Commission released a consultation paper seeking inputs from stakeholders. Why the Review is Needed: Proposed Updates: The NCC aims to reposition Nigeria’s telecom…
President Bola Tinubu has officially abolished the 5% excise duty on telecom services, permanently removing the tax to reduce the financial burden on Nigerians and boost digital growth. NCC boss Aminu Maida confirmed the move on Tuesday, noting that what was once a suspension is now law. He quoted the President as saying: “We cannot…
The Nigerian Communications Commission (NCC) has directed telecommunications operators to provide proportional compensation—including validity extensions—to consumers affected by major service outages, as mandated under the Consumer Code of Practice Regulations. According to Nnenna Ukoha, Acting Head of Public Affairs at the NCC, operators must now disclose the cause, affected areas, and estimated resolution time for…
Nigerians are mounting a resolute challenge to the contentious 50% increase in call and data tariffs, with telecom subscribers and advocacy groups escalating the matter to the courts following unsuccessful attempts to engage the Nigerian Communications Commission. The National Association of Telecommunications Subscribers declared its intention to initiate legal proceedings against the telecom regulator on…
Telecommunications operators are awaiting detailed guidelines from the Nigerian Communications Commission to outline the specifics and framework required for implementing the controversial 50% tariff hike. The telecom regulator is expected to issue a ‘determination document,’ which serves as a blueprint to define the frameworks, terms, and conditions for implementing the approved tariff adjustments. Under the…
The National Association of Telecommunications Subscribers will engage the Nigerian Communications Commission on Friday, seeking a possible reversal of the 50 percent telecom tariff hike to 10 percent, as the Nigeria Labour Congress signals readiness for protest. The Federal Government approved a 50 percent increase after operators initially requested a 100 percent hike. However, subscribers…
Telephone subscribers in Nigeria will pay more for data and airtime as the Nigerian Communications Commission (NCC) on Monday approved a 50% tariff increase for telecoms operators in the country. In a statement, a spokesman for the regulator Reuben Muoka said the price adjustment though lower than the “over 100% requested by some network operators,…
Nigerian telecommunications companies have proposed a 100% tariff increase, awaiting approval from the government. The proposal, submitted to the Nigerian Communications Commission (NCC), is aimed at addressing rising operational costs, including inflation and increased service delivery expenses. MTN Nigeria’s CEO, Karl Toriola, revealed the plan during an interview on Arise TV on Thursday but stated…
